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Service Charges & AMC Policy

Out of Warranty

AMC Policy

Warranty

Service Initiatives

At Videocon we ensure that you, as a customer, receive the best possible service from us. In order to provide this we charge a small service fee, separate from the price of the physical product itself, so you can rely on us to go above and beyond to deliver what you need, when you need it.

Conditions to avail Service Charge for products -

Effective from 1st April 2017

Click here to download the complete Service Charges.

PRODUCT Repair-Local Repair-Upcountry Gas Charging Installation UnInstallation Transport
COLOUR TELEVISION
Upto 53 cm 375 425 - - - 275
63 cm 525 625 - - - 275
74 / 84 cm 625 725 - - - 325
102 cm and above (PJT) 1025 1125 - - - 525
LCD TV upto 51 cm 400 500 - 250 150 275
LCD TV above 53 cm & upto 81 cm 500 600 - 400 200 325
LCD / PDP > 83 cm & upto 107 cm 800 900 - 500 250 525
LCD / PDP TV above 109 cm 1100 1200 - 500 250 525
AUDIO SYSTEM/DVD PLAYER 325 325 - - - 225
MICROWAVE OVEN 325 425 - - - 275
WASHING MACHINE
Semi Automatic 375 425 - - - 275
Fully Automatic-Top Loading 525 625 - - - 275
Fully Automatic-Front Loading 625 725 - - - 375
AIR CONDITIONERS
Window AC 425 525 1100 750 400 425
Split / Multisplit 475 625 1700 1500 600 425
Floor Standing 625 725 2800 3000 1500 425
Casette 725 825 3600 4000 2000 525
REFRIGRATORS
Direct Cool 325 425 700 - - 325
Frost Free upto 400 l 425 525 850 - - 425
Frost Free > 400 l 525 625 1000 - - 425
Small Home appliances
Air cooler 225 225 - - - -
Food Processor/Mixer Grinder/Water Purifier/Non EWP/Other Small Appliances/Ceiling Fan 225 225 - 150 150 -
Geyser 225 225 - 250 150 -
Water Dispenser 275 325 700 - - 225
Non Home Appliances
Battery/HUPS/UPS 275 325 - - - -
Stabilizer 200 200 - - - -

Terms & Conditions

  1. ** Inspection charge of Rs. 200 will be taken, if customer refuses for repair
  2. ** Service Tax Extra
  3. ** Spares Amount Extra on actual Customer Price
  4. ** Standard Installation with original machine accessories
  5. ** AC - Core Cutting (Like - Pillar, Beam cutting etc.) for installation will be charged Rs. 1500 extra
  6. ** AC stand will be charged Extra
  7. ** If AC is installed at remote location, (i.e. out of reach), ladder or other equipments will be provided by customer
  8. ** In Case of additional pipe required below extra charges will be applicable
    1.   -Copper Pipe with Insulation and electric cable @ Rs. 750/metre will be charged extra
    2.   -Drain Pipe - PVC pipe - Rs. 150/metre, Flexible pipe - Rs. 50/metre will be charged extra
    3.   -Gas Charging @ Rs. 70/metre will be charged extra