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  • 11 results

  • Mixed colour observed on TV screen.

    Reason : Magnetic device nearby like speaker,stabilizer, El-Toys.

    Explanation : Check & remove such devices or maintain distance from TV.

    Solution : Switch off television & wait for 15 ~ 30 min. for cooling & restart to clear colour Patch.

  • There is noise in the picture & picture is unclear.

    Reason : Check whether cable socket connection to the television at tuner point is ok or not.

    Explanation : The cable wire connection should be connected properly in the cable socket.

    Solution : Contact the Cable operator. The cable signal strength should be more than 65db to provide better picture quality.

  • Some channels are not coming in TV set.

    Reason : Some Channels may be locked or skipped by the cable operator.

    Explanation : Perform “Auto Tuning” on your television set.

    Solution : Try searching the channel by performing manual search & then store the same, individually.

  • Television remote keys are not working.

    Reason : Remote batteries might be old and diffused.

    Explanation : Replace batteries in the remote and clean the IR LED for both Television set & Remote.

    Solution : There should not be any halogen lamp in between the remote and the IR LED of the television for proper operation of the remote.

  • No sound from television.

    Reason : The sound may be MUTED or the volume may be minimum(0).

    Explanation : Mute button may be pressed.

    Solution : Press the Mute button to unmute the sound, or increase the volume from the remote control or controls on the control panel of the television. Else contact customer care helpline.

  • Melody function may be disabled.

    Reason : Melody sound not observed.

    Explanation : No sound including the melody is played when the TV is automatically turned off by the Sleep Timer or when mute is on or when the volume is set to 0.

    Solution : Switch ON the melody function in main menu and check again.

  • Volume level may be high during channel switching.

    Reason : Check Auto Volume Level function from main menu.

    Explanation : Switch ON the Auto Volume level function in main menu and check again.

    Solution : It takes approximately 2 seconds for the automatic volume control function to adjust the volume depending on the audio signal level when you switch channels.

  • Picture in Monitor mode is unclear.

    Reason : Check the cable connection and re-connect it, if necessary.

    Explanation : The picture may be unclear if the current resolution is not the same as the recommended resolution for that picture or if the input signal is unstable.

    Solution : Change the resolution to the recommended resolution.

  • Dimness in the Picture is observed.

    Reason : Check the Eye Sensor function from main menu.

    Explanation : Switch ON the Eye Sensor function in main menu and check again.

    Solution : If a user activates the Eye sensor function, the TV detects the ambient illumination and automatically determines the screen brightness. If you stand in front of the TV, this blocks the ambient illumination and the TV will dim the screen brightness according to the decreased ambient illumination.

  • Television is unable to detect USB devices.

    Reason : Remove and re-insert the USB.

    Explanation : It may not work in case the USB device is not compatible with the USB drive.Try connecting other USB device.

    Solution : The USB device may not work if the content/format does not support USB drive, as per specification mentioned in User manual.

  • Picture & Sound not coming from AV/HDMI Source.

    Reason : Cable connection may be improper.

    Explanation : Check the cable connection and accordingly put the colour coding as mentioned in User manual.

    Solution : Check the AV/HDMI conversion cable, it may be defective. Check by replacing with a new cable.